jillibb Privacy Policy — How Your Personal Data Is Handled on Our Platform

When you register for an account on jillibb, we collect personal information that is necessary to verify your identity and operate your account securely. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. We also collect your payment details — such as your preferred payment method and transaction history — in order to process deposits and withdrawals in Philippine pesos accurately and without delay. When you use the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs; this information helps us maintain platform stability and detect unusual account behaviour. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is genuinely needed to deliver a safe, functional, and compliant gaming experience for players in the Philippines. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

The personal data we collect is used primarily to create and manage your account, process financial transactions, and ensure that the platform operates in compliance with applicable Philippine laws and regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your identity and payment information is used to carry out the verification checks required before withdrawals are processed, helping to protect both you and the integrity of the platform. Technical and usage data is analysed in aggregate to improve platform performance, identify and fix bugs, and develop new features that better serve Filipino players. Where you have given your consent, we may also use your contact details to send you information about promotions, VIP rewards, and platform updates; you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

jillibb does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory inquiry, or law enforcement request under Philippine law — we will comply with that obligation and, where permitted, notify you of the disclosure. If jillibb undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same or stronger privacy protections as described in this policy. We may also share anonymised, aggregated data with analytics partners for the purpose of understanding platform usage trends; this data cannot be used to identify you individually. Any third party that receives your data is contractually obligated to handle it securely and use it only for the purpose for which it was shared. We regularly review our third-party relationships to ensure ongoing compliance with our data protection standards.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our infrastructure. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle personal information are trained on data protection responsibilities and bound by confidentiality obligations. We conduct regular security assessments and vulnerability reviews to identify and address potential risks before they can affect our players. Despite these measures, no online platform can guarantee absolute security, and we encourage you to take your own precautions — such as using a strong, unique password for your jillibb account and logging out after each session, especially on shared or public devices. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so we can take prompt action. We will notify affected users in the event of a data breach that poses a risk to their rights, in accordance with our obligations under Philippine data protection law.

jillibb uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core platform functions such as keeping you logged in, remembering your preferences, and maintaining session security; these cannot be disabled without affecting your ability to use the platform. We also use performance cookies to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur; this information is used solely to improve platform reliability and usability. Preference cookies allow the platform to remember settings you have chosen, such as your preferred language or display options, so you do not need to re-enter them on each visit. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Our use of cookies is reviewed regularly to ensure it remains proportionate and in line with applicable Philippine privacy regulations.

As a registered player and data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal information we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data in circumstances where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to withdraw consent for marketing communications at any time, and to request that we restrict the processing of your data while a complaint or query is being resolved. If you wish to exercise any of these rights, you can do so by contacting our support team through the details available on this site; we will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests — such as deletion of account data — may affect your ability to continue using the platform, and we will explain any such implications before proceeding. We will never penalise you for exercising your data rights, and all requests will be handled with respect and confidentiality. For further information about your rights under Philippine law, you may also refer to the National Privacy Commission at privacy.gov.ph.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations governing financial records, anti-money laundering compliance, and responsible gaming obligations. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements; the most current version will always be available on this page, and the effective date will be updated accordingly. If we make material changes to this policy that significantly affect how we handle your personal data, we will notify you through your registered contact details or via a prominent notice on the platform before the changes take effect. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure. For any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or reach out to our support team directly.